Shipping + Returns

How good is online shopping? But we know that the wait is killer. At C + B we've made it our mission to pack and deliver your items as quickly as possible so that you can finally finish that never-ending reno or get some much needed order and organisation happening.

That's why we use Australia Post, where you have the option to use standard shipping or spend an extra $3 and it will be sent via express post (Australia wide). You will receive an email with tracking information once your order has been dispatched. Please allow a maximum of 2 days handling so that we can package your goods with love and care!

 

Shipping within Australia

Standard delivery $10.00 flat rate per order (2 to 8 business days after dispatch)

Express delivery $13.00 flat rate per order (1 to 4 business days after dispatch)

Spend $150 and receive FREE standard shipping (2 to 8 business days after dispatch)

 

Shipping Internationally

New Zealand - Standard delivery $19.95 flat rate per order

China, Japan, United States - Standard delivery $34.95 flat rate per order

United Kingdom, South Africa - Standard delivery $42.95 flat rate per order

Standard shipping (6 to 27 business days) on all international orders are sent via Australia Post International. Customers are responsible for any duties and taxes payable.

 

Change of Mind Exchange

Unfortunately we cannot offer a full refund for change of mind, however, we are happy to offer an exchange within 14 days of purchase.

In order to be eligible for an exchange due to change of mind, please complete the following steps.

Step 1. Complete the online form below and email it back to us at coralandbrass@gmail.com so that we know to expect your return package.

Return of Goods Form

Step 2. Return the product within 14 calendar days of your purchase. The product must be in the same condition that you received it in and not damaged in any way. The buyer is also responsible to pay for all incurred postage costs.

Returns can take 3 - 7 business days. Please allow a further 5 business days for processing and handling. Please note that we take no responsibility for any lost items which are returned and we encourage you to retain proof of postage so that you can follow up with your postal service if required. You will be notified via email once your refund is complete. 

 

Faulty Items

All of our items are checked before sending, however, if your item is faulty in any way, please contact us right away via coralandbrass@gmail.com. Please attach a photo to your email, along with your order number and details. If we cannot replace your items due to stock limitations, you will be offered a full refund of the purchase price including shipping or a credit note to use in our online store.  

Please note that all of our items are handmade and unique in their own way. They are not perfect and may be slightly different or have slight imperfections from the intricate process they undergo. 

 

Still have a question?

We would love to hear from you! 

coralandbrass@gmail.com